Frequently Asked Questions
Frequently Asked Questions
Moving house or office can be time-consuming and complex, especially when it comes to understanding the fine print. That’s why we’ve put together this simple Frequently Asked Questions to help you understand the important stuff.
Yes! You can find our policy in our terms & conditions.
At a glance,
– Our insurance does not cover anything breakable by nature(glass/terracotta/marble).
– Our insurance does not cover anything packed by the owner when the box does not display physical damage.
– Our insurance does not cover any computer/electronic gear that does not display physical damage.
– Our insurance is not new for old; market value applies.
– Sentimental Value is worth $0. (But you can rest assured, we take the utmost care with it all).
– A $1,000 excess is to be paid by the claimer (client).
– Televisions or monitors without original packaging are moved at clients risk.
– Valuable or expensive items must be identified and made known to BMB before moving.
– Unless prepared and packed by BMB, all items must be prepared for transport by the client.
Travel time is charged to and from your closest depot (Hamilton, Bulimba or Milton).
We use Google Maps to estimate the travel time, that way people can budget accordingly.
They sure do!
All of the trucks are fully equipped with trollies, ties, plenty of blankets and a full tool box.
All of the trucks are fully equipped with modern trollies, ties, plenty of blankets and a full tool box to ensure that your valuable belongings are treated with the utmost care at all times.
Yes we can!
All trucks are fully equipped with full tool boxes, all of our guys are career removalists so we can definitely pull apart and put together beds, desks, trampolines etc.
We certainly do!
A lot of our clients require yearly police checks and random drug testing, you can rest assured that the guys in your home, moving your stuff are the good guys.
Yes we do!
We also sell plastic covers for mattress’s, lounges and linen.
Yes we do!
If you have a piano or pool table to be moved, it needs to be organised prior to move day so we can supply the correct equipment.
We do charge a heavy lift fee, this is 100% split between the guys doing the heavy lifting.
Every job is different, every day is different. Ideally we want the moves to go ahead however it needs to be safe for not only our guys but also your furniture. Rarely we have to postpone the day of work and get you booked back in ASAP.
At the completion of your move you will receive an invoice via email, text or both. You can pay via bank transfer, the square portal or Afterpay.
We quote an hourly rate (this includes GST), the only extra charges we have are heavy lift(determined prior to the move, IE piano, pool table or spa bath), road tolls or materials used(boxes or plastic)
We charge depot to depot charges from the quoted(closest) depot, for transparency we used google maps to determine the travel time to and from your move.
Generally we don’t look at moves as there is not enough time in the day, if you are really worried about your move we will be able to sort something out for you.
Yes you can!
Having done this for as long as what we have, we know move days change or get pushed back, if you can keep us in the loop as best you can we will work with you to make it work for everyone.
All of the trucks are equipped with ample moving blankets and equipment, in saying that, you cannot go wrong with too much packing material. Feel free to give us a call to discuss your methods of preparing your belongings.
You really should be, or at least have a representative present.
Get a quote today & tick your move off your to-do list
No move is too difficult – not with our help, that is! Request a quote today to get your move sorted, easy.