Moving FAQs

Tell us your inventory, addresses, access and preferred dates. We'll confirm the service, team and travel arrangements in a clear written quote.

Our quoted prices include GST. Hourly moves are charged in 15-minute increments after the quoted minimum, and travel covers the journey from our depot to your pickup and back after delivery. Heavy lifts, tolls and materials may attract extra charges, as set out in your quote. Read how our hourly rates work.

Travel includes the journey from the selected depot to your pickup and the return journey after delivery. Google Maps estimates help us plan; traffic and conditions on the day can affect the actual time. Check which depot and travel arrangements apply to your quote.

Our five depots: Eagle Farm, Mt Gravatt, Indooroopilly, Stafford and Bulimba. Your quote identifies the depot used for your travel charge; confirm it with our team before estimating travel time.

If the size of your load, access or a difficult item is uncertain, speak with us before booking. Share photos and an inventory and ask whether an assessment is appropriate.

Contact our team as soon as your plans change. Give us your booking details and preferred alternative date so we can discuss availability and any conditions that apply.

Yes. Browse our Box Shop for cartons, packing paper, tape, covers and moving bundles. Ask about packing and unpacking assistance in your quote.

Our trucks carry removal pads, trolleys, tie-downs, tools, a ladder and furniture dollies. See our trucks and equipment and tell us about any special handling requirements.

We can help with items such as beds and desks. Tell us what needs dismantling, whether you have assembly instructions and if any specialist tools or fittings are involved.

Tell us about pianos and pool tables and other heavy or awkward items before booking. Photos, dimensions, weight where known and the access at both addresses help us plan the team, equipment and any additional costs.

Please arrange for yourself or a representative to be available to discuss access, identify items and explain where belongings should go at delivery.

We assess the conditions and safety on the day. Severe weather or unsafe access can affect the move and may require a change of plan. Keep in touch with our team if conditions are concerning.

Use suitable cartons and cushioning, wrap pieces individually and avoid overloading boxes. Clearly label fragile items. Tell us about valuable or delicate belongings and read the cover conditions before moving.

Invoices are issued on moving day and are payable in full when issued, unless another arrangement has been agreed with our office. You can pay by debit or credit card, bank transfer or cash.

Our transit insurance has a $1,000 customer excess and policy exclusions. In particular:

• Fragile or breakable items, including glass, are subject to exclusions and may be moved at your risk.
• Items or contents not packed and unpacked by Ben Moves Brisbane or our official representative are excluded under the published policy terms.
• TVs, monitors and other fragile technology without their original packaging are moved at your risk.

This is a summary, not a promise of cover for every item or type of damage. Tell us about valuable or fragile belongings before booking and read the full transit insurance terms, exclusions and limitations. Your statutory rights are not reduced by these insurance provisions.

Read our storage terms and conditions, including access notice, payment, insurance and prohibited items, before arranging storage.